Wi-Fi & connectivity

[Kpere147]

I just recently moved and I tried setting up my TV and roku. I have Roku Premiere and I’ve never had issues setting up the wifi but for some reason it won’t find the network of the new place I’m at. I live in an efficiency attached to a house. The landlord called Xfinity to have them come and fix it and they said they fixed something and everything should be running fine. My phone and laptop are connected to the wifi and are working correctly. I scanned to see all networks but nothing. I tried manually inputting the SSID. I have tried resetting the roku and I’ve unplugged everything and the landlord reset the modem so I’m at a loss for what to do! Someone please help. 

[Strega]

Which model do you have?  Some models labeled "Premier" have dual band radios, but others are 2.4GHz only.  If you have one of the latter, you need to make sure the router is broadcasting on 2.4GHz and in modes b/g/n.  Some ISPs have sent out firmware updates that have turned off 2.4GHz entirely or reduced it from b/g/n modes to g/n only. 

I've had to go to my parents' place twice so far to turn the 2.4GHz back on on their router to get their printer working.

[Ello2022]

@Kpere147  Which Roku Premier model do you have? If it’s the base model it only works on the 2.4GHz WiFi channel. Please follow this 

https://community.roku.com/t5/Network-Wireless-Wired-Connections/Error-014-30-stuck-for-three-days/t...

[Kpere147]

I believe it’s just the regular premiere. I don’t think it’s premiere +. It’s says Model: 3920X-Roku Premiere. 

[Ello2022]

@Kpere147  That’s the base model which only works on the 2.4 signal. Please follow the instructions I linked you too