Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Woodardgi
Newbie

Roku won't connect to wireless network. I've paid a subscription and can't use it. HELP

 
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RokuMary-F
Community Moderator
Community Moderator

Re: Roku won't connect to wireless network. I've paid a subscription and can't use it. HELP

Hi @Luckyj53,

Thanks for reaching out to the Roku Community.

I'd be happy to take a closer look to see how we can help get you up and running.

A few questions here to better understand what you're experiencing: 
1. Are you using a Roku TV or a Roku device?
2. Does the issue only occur on a specific channel or all channels on your Roku device?
3. Are you receiving error messages or codes when accessing the channel?
4. Have you tried rebooting your wireless network to see if that resolves the issue you are experiencing?
5. What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?

As a first step, we recommend starting here to troubleshoot wireless network issues: How to connect your Roku device to the internet using Wi-Fi® or Ethernet | Official Roku Support 

Please keep us posted and we'll continue assisting you from there.
 

Best regards,

Mary

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