I'd be happy to take a closer look to see how we can help get you up and running.
A few questions here to better understand what you're experiencing:
1. Are you using a Roku TV or a Roku device?
2. Does the issue only occur on a specific channel or all channels on your Roku device?
3. Are you receiving error messages or codes when accessing the channel?
4. Have you tried rebooting your wireless network to see if that resolves the issue you are experiencing?
5. What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?