Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Roku won't connect to wireless internet after factory reset

I have called my local internet carrier and they have confirmed that my signal is strong and that's its the Roku didn't have this issue with my Firestick. I've done a factory reset yet my Roku still won't connect to the internet.

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Community Streaming Expert

Re: Roku won't connect to wireless internet after factory reset


You didn't say which Roku device you have, which could make a huge difference.

Roku Express, for instance, can only connect on 2.4 GHz band. Also, some ISPs have changed the settings on provided wireless routers from 802.11 b/g/n to b/n, which will cause connectivity issues.

So, provide more information, such as Roku model number and OS [Settings > System > About] and your ISP and let's see where that leads.

Roku Community Streaming Expert
Note: I am not a Roku employee.

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