Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Jhahn03
Reel Rookie

Re: Roku won’t connect to wifi

Verizon

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RokuKariza-D
Retired Moderator

Re: Roku won’t connect to wifi

Hi @Jhahn03

I hope you're doing well.

If you are getting an error code or message, refer to this link for common Roku error codes and their recommended actions: How to connect your Roku device to the internet using Wi-Fi or Ethernet

Furthermore, please be advised that Roku Express 3930 is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to.

You can also try configuring your router and use wireless channels 1, 6, or 11 which are the preferred channels in North America. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router.

Let us know how it goes!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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