Wi-Fi & connectivity

[EleanorWyatt]

I am having an issue my Roku it has been connected and now won't connect to the router at all, doesn't even "see" it. All my other devices are connected, but it does not "see" the router. I restarted my router, my Roku, factory reset my Roku, all of the suggested steps prior. All the wireless signals it gets, is weak, doesn't connect, even if I use my mobile hotspot it's weak(that connected but faint) that's in the same room. It I shouldn't have to move my Roku around or into another room, when it has been working just fine in the room it is in. I want to connect it back to my router, could an update messed with signal? Some assistance would be great, thank you. 

[EleanorWyatt]

I am having an issue my Roku it has been connected and now won't connect to the router at all, doesn't even "see" it. All my other devices are connected, but it does not "see" the router. I restarted my router, my Roku, factory reset my Roku, all of the suggested steps prior. All the wireless signals it gets, is weak, doesn't connect, even if I use my mobile hotspot it's weak(that connected but faint) that's in the same room. It I shouldn't have to move my Roku around or into another room, when it has been working just fine in the room it is in. I want to connect it back to my router, could an update messed with signal? Some assistance would be great, thank you. 

[renojim]

What's the model number from Settings->System->About?

[makaiguy]

Settings > System > System update will show you the date your last Roku system update was installed.  Does that coincide with the beginning of your problem?

[2lunking]

I have the same problem all my devices work but my router can't find my signal is there an update and how can I get it ? Also my my router box is blinking a white light now.

[BIGBILL1]

Having the same issue: no connectivity where it was wireless connected last week. I live at a hotel that changes the passcode monthly. This last coincided with the last system update that was done. I've been fighting this for almost 2 weeks. And using my hotspot is not an acceptable solution. Please help. Reference #4410677

[RokuKariza-D]

Hey @EleanorWyatt @2lunking

Thanks for the posts.

Could you tell us if you are getting an error code or message? Refer to this link for common Roku error codes and their recommended actions: What should I do if I cannot connect to my home network or the internet?

Furthermore, if the affected device is either Roku Express or Roku Premier, please note that they are only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to. You can check your device model by navigating to Settings > System > About or underneath the player itself.

Please keep us posted!

All the best,
Kariza

[RokuKariza-D]

Hi @BIGBILL1

We apologize for the inconvenience this has caused you.

Since you were in recent contact with our Support team, we would recommend continuing to work with them to resolve the issue you are experiencing as they would best be able to assist you moving forward.

Thank you for your understanding.

All the best,
Kariza

[Larryh123]

Same problem here. Device was working great and then suddenly it would not see the 2.4g radio on the router anymore.

Other devices connected and working fine. 

Support is useless. They only copy and paste their troubleshooting scripts - they dont even read the ticket notes i put in that answered 90% of what they were asking for.

This seems to be a widespread problem that Roku is not willing to take ownership of. 

If you have a name of users reporting the same issue - look at the common demoninator - the Roku device. 

So Roku - what are we suppose to do? I have a bot anchor with the name Roku on it that I would just like replaced. But that isn’t on the agenda from Roku. 

[Larryh123]

Typical Roku response - kick the can around. 

It’s a lot more than an inconvenience - its broke and unusable - far from an inconvenience 

[renojim]

@Larryh123, are you in the US?  What Wi-Fi channel are you using?  If you're not in the US and your router's channel is set to "Auto" it can and will switch to an unsupported channel.  Only channels 1 through 11 are supported.