Wi-Fi & connectivity

[heyitshailey3]

My roku tv lost internet connection after a power outage and has not be able to connect to the wifi even after a factory reset. It has been almost 3 months and i’m just confused why it will not work.

[juliehilty]

Same for me! My connection has worked totally fine and I’ve done all the resets and it still won’t read my WiFi (which works on all our other devices). 

[makaiguy]

@heyitshailey3 

Power failures and/or restores often are accompanied by spikes that can damage electronics.  Perhaps your power failure damaged the wifi radio / network adapter in your Roku tv, this preventing it from connecting to your network.

Roku doesn't manufacture "Roku TV" sets, it only supplies the Roku operating system.  Hardware issues need to be referred to the manufacturer of the set.    

Manufacturer support contacts for Roku TVs can be found in this support post: https://community.roku.com/t5/Manufacturer-Support-Warranty-Resources/Contacting-Support-for-Your-Ro...

[makaiguy]

@juliehilty-

Your issue is probably not the same, unless you also have a Roku TV (one with Roku capabilities built in) and the problem was brought on by a power outage.

There are a couple of network connection problems recently being reported that have been caused by updates to routers. These have primarily been reported with routers supplied by internet providers, but it's possible they could also occur with user-owned routers that have received updates.

• ROKU LOCATES NETWORK BUT CANNOT CONNECT
  Some router updates have changed the router's security setting from b/g/n to just g/n, causing some Roku models to lose their ability to connect to the network. The solution is to set the router's configuration back to using b/g/n security.
   
• ROKU CANNOT FIND LOCAL WIFI NETWORK
  Some routers (reported from Xfinity and Cox, but there may be others) have had their 2.4 GHz wifi band turned off, leaving only the 5 GHz band operational. Devices with single band wifi radios, notably Roku Express and Premiere models (but not Express 4K models) as well as many other single band devices can not even see the 5 GHz band. The solution is to reconfigure the router and turn the 2.4 GHz band back on.
  
  If this problem was not caused by a router update deactivating the 2.4 GHz band, often a restart of the router (even if other devices are still connecting) followed by a restart of the Roku will allow the connection to be reestablished. Depending on your Roku model and Roku version number you'll find the System restart option under either Settings > System or Settings > System > Power.

If you need to make configuration changes on equipment supplied by your internet provider but you have no access to its settings, you may need to request your internet provider to make the changes for you.