Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Roku won't connect or even find to wifi?

I have a roku model 3900rw roku express. it just stop finding my wifi. it has been connected many times to my wifi and other things are connect my wifi. it is right next to it. I've factory reset both my roku and my wifi. Ive changed my band to 2.4ghz. Is there anything else I can do or is it done for 

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2 REPLIES 2
makaiguy
Community Streaming Expert

Re: Roku won't connect or even find to wifi?

Your Express only sees a 2.4 GHz wifi network.  If you've assured your router is operating in the 2.4 GHz band, also make sure it is operating on a channel from 1-11 as are supported In North America.  Channels 12-14 as are supported in some other regions cannot be seen by Rokus.  Also if the router supports channels above 11 and is configured with an auto-channel settling, be sure the auto setting is turned off in the router.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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Josu7
Reel Rookie

Re: Roku won't connect or even find to wifi?


@Aknowsnothing1 wrote:

I have a roku model 3900rw roku express. it just stop finding my wifi. it has been connected many times to my wifi and other things are connect my wifi. it is right next to it. I've factory reset both my roku and my wifi. Ive changed my band to 2.4ghz. Is there anything else I can do or is it done for 


 

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