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Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Briceh
Newbie
‎03-04-2022 12:37 PM

Roku won’t connect but everything else does

The past 2-3 days my Roku TV won’t connect to my wifi. Everything else in the house even other Rokus will but my TV won’t. I’ve reset my router twice and factory resetted my TV twice. Nothing has worked. Any help?

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DBDukes
Community Streaming Expert
‎03-04-2022 01:19 PM

Re: Roku won’t connect but everything else does

@Briceh 

Is your network 5 GHz, 2.4 GHz, or both?

Many ISPs have changed their 2.4 GHz settings from b/g/n to g/n, and that will prevent a Roku device from connecting properly on the 2.4 GHz band. If your network offers 5 GHz, it should connect; that is, I've not heard of ISPs screwing around with 5 GHz settings.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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