Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Roku won’t connect but everything else does

The past 2-3 days my Roku TV won’t connect to my wifi. Everything else in the house even other Rokus will but my TV won’t. I’ve reset my router twice and factory resetted my TV twice. Nothing has worked. Any help?

0 Kudos
Community Streaming Expert

Re: Roku won’t connect but everything else does


Is your network 5 GHz, 2.4 GHz, or both?

Many ISPs have changed their 2.4 GHz settings from b/g/n to g/n, and that will prevent a Roku device from connecting properly on the 2.4 GHz band. If your network offers 5 GHz, it should connect; that is, I've not heard of ISPs screwing around with 5 GHz settings.

Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

0 Kudos