Wi-Fi & connectivity

[Jhahn08]

Everybody’s roku is doing the same thing no matter what troubleshooting they have done. I haven’t bothered with my roku since LAST SPRING (2021) because I even got a new tv AND new internet service and still NEITHER roku device I have will connect or work!!  

[dxhuia3653]

I even have two and neither one in all them connect with new lookup. Trying to observe super bowl and feature pals over so I'm a little mad. Have you obtained any data on the way to restore it.

[Emeralds123]

Won’t connect internet is fine

[Fedupguys]

I think it’s all the model number’s. All of them. Express, premier. All of them and it’s pretty freaking ridiculous that this is such a common issue with no actual support. They won’t connect to the internet. 

[Karo1]

Model 3930X

[RokuDanny-R]

Hi everyone,

Thanks for the posts.

I would recommend checking out our Support page for troubleshooting issues here: What should I do if I cannot connect to my home network or the internet?

Please answer the following questions so we can get a better understanding of what you are seeing:

- Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Express/Premiere is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. 
- Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect? 
- Have you tried moving the device closer to your router to see if you can get connected? 
- How long have you been experiencing this problem?
- Who is your ISP (internet service provider)?

If those things still aren't helping, feel free to provide us with the serial number of your Roku from Settings>System>About along with the answers to the above questions and I'll be able to assist you further from there.

Thanks,
Danny