Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Roku will not stream all apps after power outage

Netflix and Disney+ work just fine. Prime says no internet connection. Display does not show time or display ads. Power outage did occur. Tried everything shy of factory reset. Anyone have this issue?

0 Kudos
Roku Guru

Re: Roku will not stream all apps after power outage

Hello @5650heather

Thanks for reaching out here in the Community!

Does the issue only occur on Amazon Prime Video? If so, you can try removing then re-installing the channel. To ensure the process is successful, make sure to restart your Roku device before adding the channel again.

You can visit this Support article for detailed instructions: How do I resolve channel playback issues?

Let us know how it goes.

All the best,

Kariza D.
Roku Forum Moderator
0 Kudos