Wi-Fi & connectivity

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Roku will not show dorm wifi

I just got a new roku express for my dorm. It pops up on my phone to connect to it but it never ask me on the tv if it is a dorm wifi. How do I get a password for my phone to connect to?

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Community Streaming Expert

Re: Roku will not show dorm wifi

Has this Roku ever been set up and linked to your Roku account?  Only Rokus that already have been activated can use the hotel/dorm connection feature.

If it has NOT already been set up and linked, and if you have a phone with WiFi hotspot capabilities, you can initially set up your Roku and link to your account via the hotspot. 

It may be necessary to do a factory reset to initiate the setup process anew.  [If you have established control via the remote, use menu path Settings > System > Advanced system settings > Factory reset.  If not, while powered up, press and hold the reset button on the Roku for at least 30 seconds]. 

Once the setup and linking is accomplished, you could then shut down the hotspot and try the hotel/dorm setup again.

This Roku page explains the hotel/dorm process: https://support.roku.com/article/215058118

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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