Has this Roku ever been set up and linked to your Roku account? Only Rokus that already have been activated can use the hotel/dorm connection feature.
If it has NOT already been set up and linked, and if you have a phone with WiFi hotspot capabilities, you can initially set up your Roku and link to your account via the hotspot.
It may be necessary to do a factory reset to initiate the setup process anew. [If you have established control via the remote, use menu path Settings > System > Advanced system settings > Factory reset. If not, while powered up, press and hold the reset button on the Roku for at least 30 seconds].
Once the setup and linking is accomplished, you could then shut down the hotspot and try the hotel/dorm setup again.
This Roku page explains the hotel/dorm process: https://support.roku.com/article/215058118
Roku Community Streaming Expert
I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
