Wi-Fi & connectivity

[MGF1956]

I have multiple TVs with Roku devices.  Suddenly all the devices will not find my wifi.  All other devices (laptops, iPads, Mac's) are connected to the wifi with no problems.  My neighbor's wifi is listed but not mine.  They even identify a printer's wifi that I have on the network. 

I have unplugged and replugged my wifi, I have done a soft and hard reboot/reset of the Roku devices, and I even tried to reset the Roku to factory settings.  Still, no wifi.  I can understand having issues with one Roku device, but all of them?

I also have a TV with Roku that is hardlined into the internet and it works fine.

[atc98092]

Have you rebooted your router? Just a guess, but it sounds like it's possible your 2.4 GHz radio has locked up (or something similar) but your 5 GHz is still working. Most Roku devices only support 2.4 GHz, so won't see the 5 GHz radio. But your other devices might all support 5 GHz.

As a said, just one possibility. With so many devices all disconnected at one, it seems unlikely to be the devices. 

[MGF1956]

Yes, I rebooted my router multiple times.

The devices were working fine a couple of days ago. 

I considered a software update was pushed to the devices and doesn't comply with my wifi.  Just a thought.

[atc98092]

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@MGF1956 wrote:

Yes, I rebooted my router multiple times.

The devices were working fine a couple of days ago. 

I considered a software update was pushed to the devices and doesn't comply with my wifi.  Just a thought.

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Yes, the same thought went though my mind, but I'm not aware of any OS update being pushed recently. It's been several weeks since the last update on any of my devices. In fact, I just checked the Roku TV I use as a monitor next to me, and it hasn't received an update since June 19.

[MGF1956]

I fixed the problem.  It was the wifi.  I worked with it and all is good.

Thanks for the reply and help.

[atc98092]

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@MGF1956 wrote:

I fixed the problem.  It was the wifi.  I worked with it and all is good.

Thanks for the reply and help.

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Can you be more specific about the problem and fix? Might be of assistance to someone else. 😄

[makaiguy]

https://community.roku.com/t5/Network-Wireless-Wired-Connections/Roku-Express-won-t-connect-to-netwo...

See if the post linked to above helps.

[Rabrady2]

What did you do to.yoir internet to fix this problem? Mine is doing also. 

[RokuDanny-R]

@Rabrady2

Thanks for the inquiry.

Can you please specify the issue you are experiencing?

With more detailed information, we will be able to assist you further.

Thanks,
Danny