Wi-Fi & connectivity

[Ryan25]

Today when I turned my roku on it said it wasn’t connected to my wifi, and when I try to search for it it picks up every wifi near me expect for mine. I tried resetting the roku and factory resetting and it still won’t pick up my wifi 

[Ello2022]

Can you please provide your Roku model number and your ISP. 

Furthermore, if the affected device is either a Roku Express or Roku Premiere, please note that they are only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to. You can check your device model by navigating to Settings > System > About.

You can also try configuring your router and use wireless channels 1, 6, or 11 which are the preferred channels in North America. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router.

Let us know how it goes!

[Ryan25]

After hard resetting I’m stuck on the screen to pick my connection, so Is there any way for me to get to that information?

[Strega]

It's in your Linked Devices in your Roku account (at roku.com).

It sounds like a classic case of your ISP turning off the 2.4GHz band in your router.

[Ello2022]

@Ryan25  The model number is stamped on the outside of your device