Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Roku stick not connecting to internet

I have had my Roku stick for 1/2 years now , and suddenly it's not connecting to the Internet.  This has never happened before I've tried resetting it and everything. It's saying Error 009 I'm unsure why this is all my other device's at home are working totally fine plus it's same WiFi since network since I've had the stick...

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Roku Guru

Re: Roku stick not connecting to internet

Hi @JessT03

Thanks for the post.

Some users reported that if you have a Comcast/Xfinity or Cox modem/router, going into the router settings and changing the wireless mode from g/n to b/g/n resolves the issue. 

Let us know if this works for you!

All the best,

Kariza D.
Roku Forum Moderator
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