Wi-Fi & connectivity

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Cm91220
Level 7

Roku remote stopped working, can’t use app remote

I have a Roku express and my remote suddenly stopped working. Wasn’t a huge issue because I could still use the remote in the Roku app. But now my app can’t find my device. I’ve tried resetting the device but no luck and I can’t navigate anything with no remote or app remote. Anything else I can do or do I need to buy a new remote?

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renojim
Community Streaming Expert

Re: Roku remote stopped working, can’t use app remote

If you factory reset it to where it's on the "Let's get started" page then you'll need a remote. 

If you simply reset/restarted it to where it's on the normal Home Screen then try restarting all your network equipment - gateway/modem/router.  Does it display the time in the upper right or "Not connected"?

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