Help

Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Cm91220
Newbie
‎12-15-2022 08:10 AM

Roku remote stopped working, can’t use app remote

I have a Roku express and my remote suddenly stopped working. Wasn’t a huge issue because I could still use the remote in the Roku app. But now my app can’t find my device. I’ve tried resetting the device but no luck and I can’t navigate anything with no remote or app remote. Anything else I can do or do I need to buy a new remote?

0 Kudos
1 REPLY 1
renojim
Community Streaming Expert
‎12-15-2022 08:37 AM

Re: Roku remote stopped working, can’t use app remote

If you factory reset it to where it's on the "Let's get started" page then you'll need a remote. 

If you simply reset/restarted it to where it's on the normal Home Screen then try restarting all your network equipment - gateway/modem/router.  Does it display the time in the upper right or "Not connected"?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos