Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Community Moderator
Community Moderator

Re: Roku premiere can't see the WiFi signal

Thanks for the updates, @JaredG24

We see that you're able to connect to a hotspot but still having trouble connecting to your router. In this matter, we recommend to continue working with T-Mobile's support since this issue is rooted in your network connection as the Roku device was able to connect to the hotspot. Mostly, it has something to do with the network's settings and configuration to allow it to be detected by your Roku device and the internet service provider's support can assist you further.

We hope this will be sorted out soon.

Best wishes.

Takashi O.
Roku Community Moderator
0 Kudos
Community Streaming Expert

Re: Roku premiere can't see the WiFi signal


Creating another network  on the TMobile 5g was a good step to try and was going to be a suggestion after confirming you could connect to a hotspot. (confirms that the Premiere radio/module is working inside the Premiere).

I don't have any Arcadyn KVD21 routers to try but i have a newer Arcadyan G4AR model (for TMobile) and it is recognizing my Premiere 3921 without issue.

Since you had issues with multiple Roku devices and this router, I think you should just ask TMobile to send you a new 5g Gateway to see if that resolves the issue for you.

Feel free to reply back if you want to continue troubleshooting but I think we have to eliminate the KVD21 as a culprit and its 2.4ghz radio capability. It may just not be broadcasting even though its diagnostics screen says it is enabled.  Maybe they can send you their newer model.




Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

0 Kudos
Binge Watcher

Re: Roku premiere can't see the WiFi signal

It's interesting that you said "radio" because there's an error message that  IT said was a radio signal. What if that signal is coming from the Roku?

0 Kudos