Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Taiki
Newbie

Roku not showing my internet as an option to connect

My Roku can connect to any internet except for my own. It simply does not show on the device screen. For example I could turn on a mobile hotspot and connect right away. With this is dosent show my wifi at all. I've scanned again, factory restarted and network reset countless times. Please help

 

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renojim
Community Streaming Expert

Re: Roku not showing my internet as an option to connect

What's the model of your Roku shown under Settings->System->About?  The cheaper models only support 2.4GHz and only channels 1 to 11.  The more expensive models support 2.4 or 5 GHz, but only channels 1 to 11 on 2.4Ghz and only non-DFS channels on 5GHz (channels roughly below 50 or above 150).  If your router's channel is set to "Auto", set it to one of the supported channels.

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