Wi-Fi & connectivity

[Kait]

my roku will not connect to wifi, I have tried resetting my router and my roku. I have factory rest my roku and it will still not connect to wifi. I have tried everything and even unplugged my tv and roku but nothing is working. My phone and computer and other tv all connect with wifi but my roku will not. 

[Ello2022]

Can you please provide your Roku model number and your ISP 

[RokuKariza-D]

Hi @Kait

Thanks for the post.

If you are getting an error code or message, refer to this link for common Roku error codes and their recommended actions: How to connect your Roku device to the internet using Wi-Fi or Ethernet

Furthermore, if the affected device is either a Roku Express or Roku Premiere, please note that they are only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to. You can check your device model by navigating to Settings > System > About.

You can also try configuring your router and use wireless channels 1, 6, or 11 which are the preferred channels in North America. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router.

Let us know how it goes!

All the best,
Kariza