Wi-Fi & connectivity

[techhelp1]

 I have an Alcatel Linkzone 2 mifi on T-mobile.  In the last week all of my Roku devices (Roku2, Roku Express, and 2 Roku TV’s) have stopped connecting.  Before last week they were all working fine. 

My Rokus will connect to other home internet through my other provider Surfair Wireless, my cell phone (Verizon) hotspot but not the T-mobile.  

But here’s the thing, my laptop, pc, and all of our phones (iphone, moto, kyocera) will connect to the mifi just fine.  My speed with it is currently 17mps.

The problem is the carrier says that since it works on my computer, phone, etc. that it’s Roku’s problem.  Roku says since it connects using other internet options it’s the internet’s problem.  I am stuck in a loop here.  I want to be able to use the mifi and cancel my other more expensive internet but can’t do that if I can’t use it for this purpose.

I have changed the connection settings to channel 11, 20mhz, 802.11/b/g/n

Factory reset both Roku and mifi, checked for updates (current t-moble mifi version is:MW43TM25)

Any ideas?

[AvsGunnar]

@techhelp1 

Try completely disconnecting the Surfair Wireless connection.  (Unplug all power cords to the  modem/router).

Make sure nothing is seeing or receiving the Surfair connection/broadcast.  Then restart your T-Mobile Hotspot and your Roku devices.

You may have to do the Network Reset on the Roku devices if the Roku devices not seeing the TMobile).

Settings/System/Advanced System Settings/Network Connect Reset/Reset Network Connection.

[Ello2022]

@techhelp1  See this post 

https://community.roku.com/t5/Network-Wireless-Wired-Connections/Roku-Express-will-not-connect-to-in...

[techhelp1]

@Ello2022 That solution was to deactivate previous device and I have no previous device.  There were no other solutions listed.  

[techhelp1]

My surfair internet is unplugged.  My mifi box has been factory reset and the Roku network has been reset, I am still getting the same error.  It sees the mifi, green check marks connect right away but says no internet error 009 and acts like it's not connected.  I have tried different locations in the house with the mifi and am currently connected to the mifi right now on my laptop with a speed of 15MPS.  Not sure what else to try, this error just started a week ago but factory reset hasn't helped. 

[Ello2022]

@techhelp1  On laptop your only getting 15 Mbps? That’s rather slow. Is that what you normally get?

[techhelp1]

@Ello2022 Yes, it is slow but it's the speed I've had for 15 years.  I live out in the country.  It has always allowed us to stream; a couple devices at a time even and my son manages to game on it as well although he does complain that certain games won't run or if we're streaming on certain apps it bogs him down.  

[AvsGunnar]

@techhelp1 

Were your Roku devices previously working on this TMobile connection, or have they never connected to TMobile.  (just a little unclear in the original posting). 

[techhelp1]

@AvsGunnar Yes, they were previously working.  I've had this mifi unit since December 2021.  Problem started last week.

[AvsGunnar]

@techhelp1 

Try removing password. (create open network for troubleshooting).  Also, change the wireless network name to something simple (no spaces).

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The above will create a new network connection for the Roku devices to have to connect to.

After the above step, if still no success, try toggling the b/g/n modes. (try g/n first, then b/g).

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See if any of these steps will get something to happen.