Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Roku no connecting to Xfinty wifi

My roku express is not connecting to my wifi. It finds it and when I put in my password it says I need to restart my device and my router. I have been doing it for 2 days now and it still is not working. I even switched tvs and roku devices. 

What is going on 

0 Kudos
Roku Guru

Re: Roku no connecting to Xfinty wifi

Hey @Sdotbrown83

Thanks for the post. 

Do you get the error code 014.30 on your TV screen when you're experiencing the issue? If yes, please provide us the following information:

-Roku device model
-Serial number
-Device ID
-Software OS/version
(these can all be found in Settings System About)
-Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-Internet Service Provider
-Router make and model
-Steps to reproduce the issue you are seeing

With more information, we will be able to assist you further.

All the best,

Kariza D.
Roku Forum Moderator
0 Kudos
Community Streaming Expert

Re: Roku no connecting to Xfinty wifi

Problem may have been caused by a recent update from Xfinity to many Xfinity-supplied routers:

Xfinity users report the router configuration needs to be switched back to b/g/n security.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
0 Kudos

Re: Roku no connecting to Xfinty wifi

This is a recurrring problem for me too. Someone else in this community suggested deactivating the subscription then reactivating it. I tried that and it worked - i was able to enjoy the Roku channels that day. the next day I had to go through the same steps.  This is not acceptable - but it worked twice. So every day I have to deactivate and reactive may account!!!  Yesterday, that practice did not work. I am really frustrated and wonder what is wrong. The system says that my connection is Excellent.  My connection is excellent but Roku is awful.  You know there's something inherently wrong when Roku not connecting to Xfinity wifi" is an option on the trouble shooting list. FIX THE PROBLEM ROKU.

0 Kudos

Re: Roku no connecting to Xfinty wifi

The exact thing is happening to both our TVs with Roku. Says no internet connection. Even though it lists our internet as Excellent strength. We also have Xfinity internet. Tried many times to restart Roku and Xfinity box. 

0 Kudos