Wi-Fi & connectivity

[Sashley813]

I am sorry, but I am beyond frustrated with this recent purchase! I haven’t even had it a month and it keeps disconnecting me from Wi-Fi. I do not have any of the issues that have been mentioned to cause this disconnecting issue. There should be no problem with my brand new device, help! I thought I loved Roku but now I’m thinking otherwise!!! 

[Sweedio]

I was having that problem after upgrading my Fios internet from 75 mbs to 300 mbs with the new supplied Verizon high speed router as the WiFi access point. The problem went away finally when I hooked my old Netgear router with cat 5 wire to the new router’s lan port and connected my Roku express 4K+ devices to the old router WiFi access point. Everything else seems to stay connected to the new routers WiFi access points, but the Rokus seem to randomly disconnect from the new Verizon router. The Rokus could always reconnect again, but the interruptions were very annoying. I haven’t had the problem since using the old Netgear router again. Never had any Roku connection issues with the old router before my internet upgrade.

[RokuEuniceL]

Hi @Sashley813 @Sweedio,

Greetings from the Roku Community!

We appreciate you letting us know about your problem streaming on your Roku device. We'd like to know more about it so we can further assist you. Please provide us with more details.

• Have you tried restarting your network router?
• How far is your network router from your Roku device?
• Are you getting any error messages or error codes when trying to play content?

Kindly try restarting your network router and ensuring that the network connection isn't very far from the Roku device.

Let us know how it goes, and we will continue to assist you further. We are eager to hear from you and investigate this matter further. Thank you!

Kind regards,
Eunice

[ellgogo]

I set up an old TiVo 4k dongle and made it my default input. Connection problems solved. I’ll keep watching this site to see if there’s any progress. Meanwhile, Hello TiVo. 

[BostonBob27]

Same here.  I have 3 roku TVs and the newest one won’t stay connected.  Every other device works fine.  And i’ve done all the steps multiple times.  Annoying AF…gggrrrrr

[skibud]

I have internet connection ROKU worked fine this morning. This afternoon zippo nada no connection at all. Did all the reboot stuff and it's still Doa. Is this problem on your side or mine?

[RokuJechealR]

Hi @skibud,

Greetings from the Roku Community!

Thanks for letting us know about this. We are interested in learning more about your problem. Are you encountering any error codes or messages? Are there any recent changes on your Roku device, perhaps in the setup or settings, that might cause the problem? Also, could you specify the troubleshooting steps you have taken to resolve the issue? In addition, who is your internet service provider? (ISP)

With more detailed information, we'll be able to assist you further.

All the best,
Chel

[RokuJechealR]

Hi @BostonBob27,

Welcome to the Roku Community!

Thanks for letting us know about your connectivity experience with your Roku TV and for taking the steps to resolve the issue. What is the brand of your Roku TV that has a problem? Are you encountering any error codes or messages? Could you specify the specific troubleshooting steps you have taken to resolve the issue? Also, who is your internet service provider? (ISP)

We look forward to hearing from you and looking closely into this issue.

All the best,
Chel

[Agracecardenas]

hello, I keep getting ERROR 009.

this is my second Roku tv. I had the same issue with the previous one. I have done all troubleshooting I can find and still my tv is not connecting to the internet. However, it does connect with my personal hotspot using my phone. Please help me with this. 

[RokuJohnB]

Hi @Agracecardenas,

Greetings from the Roku Community, and thanks for the additional information!

We would like to gather more details and investigate further this issue that you had with Roku TV. Could you provide us with the Device ID, including the model number of your Roku TV?

We look forward to hearing from you and looking closely into this issue.

Many thanks,
John