Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
The Roku is showing in the setting section that wifi and internet connection are ok during a check of connection settings. Wifi is showing strong connection. Unable to get any of the channels to download. Hitting the * key the Roku device says there is no internet connection despite the system check saying that there is both wifi and internet connection. Checking with my tablet I can see the wifi connection is working and I am able to access the internet. None of the usual fixes seem to work - turning systems (both modem and Roku) and resetting everything both manually and via settings including a program entry and re-set changes nothing. How can the roku system say there is both wifi and internet connection during a system check but the back door of using the Star * key show no internet connection an dhow do I fix this. This happening to 2 Roku systems in the household (2 different TV
Alot of cable and internet providers have throttle down the system in the past few weeks and you might want to contact your provider because when they fixed the issues with all the wet weather they might have to update your system, also they don't like it when you're streaming so they throttle it down on purpose which is against the federal communications commission rules, make sure they credit your Bill for it and they will fix it rather quickly, I had the same issues and contacted spectrum cable and littery yelled at them and told them I was going to notify the federal trade commission and within 5 minutes it was working
Furthermore, please be advised that your Roku Premieres are only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to.
You can also try configuring your router and use wireless channels 1, 6, or 11 which are the preferred channels in North America. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router.
We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern? Do you need assistance connecting your Roku device to your new wifi network?
Please let us know. We'd like to know more about how we can help.