Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Roku is not connecting to the Internet

Roku is not connecting to the Internet.  I have two sticks, both stopped working and say "Network Connection Problem".  My wifi is working fine.  None of the channels work on Roku, but they do work on my laptop.  Roku has some sort of outage so that no sticks can connect to channels.

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Roku Guru

Re: Outage- Roky not working All channels are down

Hey @terrap

Thanks for the post.

To clarify, are you getting the error message 'Network Connection Problem' when you launch any channels installed on your Roku even if the device is connected to your Wi-Fi? Please check your player's network connection by navigating to Settings > Network > About.

We'll be able to assist you once we have further details of your concern.

All the best,

Kariza D.
Roku Forum Moderator
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