Wi-Fi & connectivity

[Sandi937]

my Roku express player has stopped connecting to wireless. I have troubleshooted all areas and suggestions. My wireless internet  is working on my other TVs and cell phones and computers. It seems to be a specific problem to my Roku express player.

[RokuKariza-D · Accepted solution]

Hello @Sandi937

Thanks for reaching out here in the Community!

If you are getting an error code or message, refer to this link for common Roku error codes and their recommended actions: How to connect your Roku device to the internet using Wi-Fi or Ethernet

Furthermore, please be advised that Roku Express is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to.

You can also try configuring your router and use wireless channels 1, 6, or 11 which are the preferred channels in North America. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router.

Let us know how it goes.

All the best,
Kariza

[Sandi937]

Thank you for your response. I called my Internet service provider and they helped me with the b/g/n and making sure it’s was connecting to the 2.4. This did resolve my issue.