Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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kb2040
Reel Rookie

Roku express not connecting to Wi-Fi

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Strong connection with xfinity wifi but the roku express will not connection 

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1 Solution

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RokuKariza-D
Retired Moderator

Re: Roku express not connecting to Wi-Fi

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Hello @kb2040

Thanks for reaching out here in the Community!

Since your internet service provider is Xfinity, we would recommend changing your router settings for the 2.4 GHz band from g/n to b/g/n, as customers have stated that this helped resolve their issue.

If you need help configuring your router setting, it'll be best to contact Xfinity Support directly.

Keep us posted on how it goes.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

1 REPLY 1
RokuKariza-D
Retired Moderator

Re: Roku express not connecting to Wi-Fi

Jump to solution

Hello @kb2040

Thanks for reaching out here in the Community!

Since your internet service provider is Xfinity, we would recommend changing your router settings for the 2.4 GHz band from g/n to b/g/n, as customers have stated that this helped resolve their issue.

If you need help configuring your router setting, it'll be best to contact Xfinity Support directly.

Keep us posted on how it goes.


All the best,
Kariza

Kariza D.
Roku Forum Moderator