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Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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chloefletcher42
Reel Rookie
‎09-19-2022 10:56 AM

Roku error 014.30 Can't Connect to My Wifi

I uplugged my roku by accident and now it won't connect to wifi, other roku works fine. and other devices work fine too. I need help asap as I have a tv that can't be watched and don't have cable or satellite. I tried to call your number online but it goes straight to voicemail. Why don't you have chat? I NEED HELP NOW!!!!!!

3 REPLIES 3
RokuMary-F
Community Moderator
Community Moderator
‎09-19-2022 12:10 PM

Re: Roku error 014.30 Can't Connect to My Wifi

Hi @chloefletcher42,

We appreciate your effort to reach us.

Try taking a look here for more tips about troubleshooting that network error code: How to connect your Roku® streaming device to the internet using Wi-Fi® or Ethernet | Official Roku ...

As a first step to this specific error, we recommend rebooting both your wireless router and your Roku device.

I'd also recommend trying to connect your device to an alternate network, such as a mobile hotspot.

Keep us posted with what you find out.


Best regards,
Mary

Mary F.
Roku Community Moderator
Alizzard
Newbie
‎10-02-2022 08:55 PM

Re: Roku error 014.30 Can't Connect to My Wifi

I have this problem too and have restarted both so many times. I have two Rokus in my house and neither work after a power outage. The both see my network but will not connect. I’ve wasted so much of my time on this 

RokuKariza-D
Retired Moderator
‎10-03-2022 07:13 AM

Re: Roku error 014.30 Can't Connect to My Wifi

Hello @Alizzard

Thanks for posting here in the Community.

If you are getting an error code or message, refer to this link for common Roku error codes and their recommended actions: How to connect your Roku device to the internet using Wi-Fi or Ethernet

Furthermore, if the affected devices are either Roku Express or Roku Premiere, please note that they are only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to. You can check your device model by navigating to Settings > System > About.

You can also try configuring your router and use wireless channels 1, 6, or 11 which are the preferred channels in North America. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router.

Let us know how it goes!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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