Wi-Fi & connectivity

[Alanthebigguy]

I have three (3) computers, (1) iPad, (1) iPhone  and (1) android phone connected to the internet.  I checked through chat with Spectrum today and they indicate my internet is fine.

I have tried ethernet connections with the Roku Ultra and received error message 13.50.  I even accused Spectrum of blocking the Roku.Do I have 92) bad Rokus?

[Alanthebigguy]

I tried to check my tp-link modem/router and stumbled upon that the router recognizes both Roku devices on wireless. The Rokus still have error message 14.50

[RokuDanny-R]

@Alanthebigguy

Thanks for the posts.

For troubleshooting purposes, have you tried connecting your Roku devices to an alternate wireless network, such as a mobile hotspot, to see if you are experiencing the same issue?

Please keep us posted what you find out.

Thanks,
Danny

[Alanthebigguy]

So I changed internet suppliers from Spectum to T-mobile 5G and the Roku works.

Thank you Roku for your help.