Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Alanthebigguy
Channel Surfer

Re: Roku disconnected from internet last week

I have three (3) computers, (1) iPad, (1) iPhone  and (1) android phone connected to the internet.  I checked through chat with Spectrum today and they indicate my internet is fine.

I have tried ethernet connections with the Roku Ultra and received error message 13.50.  I even accused Spectrum of blocking the Roku.Do I have 92) bad Rokus?

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Alanthebigguy
Channel Surfer

Re: Roku disconnected from internet last week

I tried to check my tp-link modem/router and stumbled upon that the router recognizes both Roku devices on wireless. The Rokus still have error message 14.50

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RokuDanny-R
Retired Moderator

Re: Roku disconnected from internet last week

@Alanthebigguy

Thanks for the posts.

For troubleshooting purposes, have you tried connecting your Roku devices to an alternate wireless network, such as a mobile hotspot, to see if you are experiencing the same issue?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Community Moderator
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Alanthebigguy
Channel Surfer

Re: Roku disconnected from internet last week

So I changed internet suppliers from Spectum to T-mobile 5G and the Roku works.

Thank you Roku for your help.