I have 3 roku devices. I have had them anywhere from 3 months to almost a year. Yesterday one device said “not connected”. Followed trouble shooting (turning off router, turning off and restarting Roku etc) did this multiple times. Roku still will not connect. It finds the wireless network and it says “Signal Strength Excellent” but then when I select it to connect it does a red X when it checks for WiFi connection. WiFi is working (other tv apps work ie YouTube Hulu live which we watch thru the tv app not the roku) or phones are connected etc. the come to find out ALL THREE ROKU devices are having the same issue????? I find it extremely frustrating you can’t call roku for service.
Will Roku send an activation code by email???????????
That question is for a completely different topic than this thread deals with. If you are having a problem, please create a new thread with your Roku model number, and the specific issue you're having.
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Your problem may have been caused by a recent update to your router (not your Roku) that changed the router's connection parameters from b/g/n to g/n. This has been reported lately with equipment from Comcast/Xfinity and Cox, but there may be others.
Affected users report the Roku identifies the local network as available and rates the connection quality, but will not then connect. The router configuration needs to be switched from g/n wifi protocols back to b/g/n. If you don't have access to your router's control panel you may have to have your internet provider do it for you.
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well. If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
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