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Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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mritenou
Newbie
‎08-12-2022 01:35 PM

Roku devices just stopped working.

I’ve had 2 Roku express 4K+ for the last 3 years with no significant issues. However, neither has been able to connect to Wi-Fi since 3 Aug.  I’ve done everything recommended (restart router, restart Roku, move the router, check 2.4 and 5HZ connectivity, other devices, and factory reset) but it still shows Not Commected.

 

Anyone have any recommendations or experiencing similar issues?

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1 REPLY 1
AvsGunnar
Community Streaming Expert
‎08-12-2022 02:12 PM

Re: Roku devices just stopped working.

@mritenou 

Are you sure you have had the Roku Express 4k+ (3941 ) for three (3) years? (only released last year).

Settings/System/About will tell you the Roku model number of your devices.

Post back with Roku model numbers, router model number, and your ISP (internet service provider).

Also, are you seeing any error messages on screen?  Are these your only Roku devices, so we can rule out other connection issue possibilities.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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