Help

Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
techwrangler
Newbie
‎04-29-2022 02:10 PM

Roku devices and Fritzbox 7530 - incompatible throughput messages in system event log

Have the above router and am located in the UK.

 

Keep seeing this message along with the MAC address which matches one of my three active Roku devices

 

Have two of the streaming stick 4K and one Express 4K active on the network.

 

The 2.4Ghz and 5 Ghz bands share the SSID, band steering is enabled and while 5Ghz is fixed to channel 48, 2.4 is set to auto)

 

Any idea why I keep seeing this message?

2 REPLIES 2
renojim
Community Streaming Expert
‎04-29-2022 04:24 PM

Re: Roku devices and Fritzbox 7530 - incompatible throughput messages in system event log

Is the one showing the problem connected to a 4k TV and trying to stream 4k content?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
MilesT
Roku Guru
‎05-01-2022 02:57 AM

Re: Roku devices and Fritzbox 7530 - incompatible throughput messages in system event log

Did your ISP provide the router (I know a couple of less common ISP provide devices from this brand).

If so, ask ISP support for an explanation.

Not a Roku employee
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.