Wi-Fi & connectivity

[BreAnna13]

My roku constantly disconnects from the wifi. It’s only me in my house hold , i have great internet because i work from home. When I’m working and other devices I am fine. But randomly though it shows i have excellent signal, when trying to connect, it says no wireless connection. Yes i have done restarts, and factory resets 

[RokuKariza-D]

Hey @BreAnna13

Thanks for letting us know about the issue you're experiencing.

If you are getting an error code or message, refer to this link for common Roku error codes and their recommended actions: How to connect your Roku device to the internet using Wi-Fi or Ethernet

Furthermore, if the affected device is either a Roku Express or Roku Premiere, please note that they are only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to. You can check your device model by navigating to Settings > System > About.

You can also try configuring your router and use wireless channels 1, 6, or 11 which are the preferred channels in North America. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router.

Let us know how it goes!

All the best,
Kariza

[makaiguy]

Rokus, some models at least, seem to be more sensitive to wifi router instability than many other devices.  Either they don't recover from temporary glitches that others recover from, or because they are on all the time they're more likely to encounter glitches than some others.

My main use Roku Streaming Stick+ used to lose internet connection several times a month.  About 6 months ago I replaced my old discontinued Western Digital router with a new one from Asus, and I haven't had it drop connection once since then.

This has always worked for me to re-establish my net connection when it has been lost or not performing well:

• Restart the router (even if other devices have no problem finding and connecting). Sometimes that's all it takes, if not keep going.
• Restart the Roku to clear its memory. Depending on your Roku model and Roku version number you'll find the System restart option under either Settings > System or Settings > System > Power. Again sometimes that's all it takes, if not keep going.
• Find and connect to your network via Settings > Network > Set up connection.

If that doesn't fix it, try disconnecting the power to your Roku for a few seconds.  When it comes back up, see if you then can set up the network connection.