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Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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okelhemin
Newbie
‎12-28-2021 10:25 AM

Roku causing network problems.

I have a Roku 2 connected to my network via Ethernet. When it is just the Roku everything is fine. Whenever I am playing games on my computer and someone starts streaming, the connection to the computer drops to almost nothing. I've tried both wired and wireless. Same problem. Speedtest averages ~25Mbps up and ~3Mbps down. I also have a Chromecast which doesn't seem to cause any trouble. Any thoughts or suggestions?

showbox speed test
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RokuDanny-R
Retired Moderator
‎12-30-2021 10:59 AM

Re: Roku causing network problems.

@okelhemin

Thanks for the post.

Can you please specify the issue you are experiencing? What specific Roku model device are you using? It's possible that you are experiencing congestion on your wireless network. Have you tried contacting your ISP (internet service provider) to see if they can provider any insight?

Please keep us posted. With more information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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makaiguy
Community Streaming Expert
‎01-01-2022 10:00 AM

Re: Roku causing network problems.

@okelhemin wrote:

Speedtest averages ~25Mbps up and ~3Mbps down.

3 Mbps down is barely adequate for streaming much of anything.  It would leave next to no bandwidth to share with anything else.

Is it perhaps really 25 down and 3 up?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

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