Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Re: Roku can’t locate wireless network was on network before

I’m having this exact same problem, we’re ya able to correct it?

 

thank you

-Vic 

0 Kudos
Hoyes
Reel Rookie

Re: Roku can’t locate wireless network was on network before

Afraid not yet. I’m passing it to a friend to see if it works on his tv with wireless

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Hoyes
Reel Rookie

Re: Roku can’t locate wireless network was on network before

My friend tried it on his tv and different network provider and it connected but came up with low signal. When I reconnect it to my tv it still says cant find connection.

ive restarted the router, run diagnostics on our bt signal and it’s good. I’ve moved the router nearer to the tv but still no connection. I really don’t know what to do next. The Roku is only 3 weeks old and now useless. Is there any way I can get it replaced with a new one?  It’s a Roku premiere

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Kbeaubs
Reel Rookie

Re: Roku can’t locate wireless network was on network before

Can I assume everyone that is having issues is trying to use Xfinity Hotspot?   This is the same issue I am having.  

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Ariel83383
Binge Watcher

Re: Roku can’t locate wireless network was on network before

I chatted with xfinity because my roku AND my ps4 are having the same issue havent been able to use in a few days. They were no help said they would call me in 24 hrs after they didnt have a answer for me and that was almost 2 days ago 

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Hoyes
Reel Rookie

Re: Roku can’t locate wireless network was on network before

I use BT but I’ve checked all our settings and run diagnostics and everything else apart from Roku is working well, so no ideas.

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Twodolphns
Reel Rookie

Re: Roku can’t locate wireless network was on network before

No, not on infinity

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RokuKariza-D
Retired Moderator

Re: Roku can’t locate wireless network was on network before

Hey @Twodolphns

Thanks for posting here in the Community!

We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern?

With more information, we can assist you further.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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