Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Roku can't connect to the internet

My roku cant connect  to the wifi

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Retired Moderator

Re: Roku can't connect to the internet


Thanks for the post.

Can you please provide us with more specific information about the issue you are experiencing?

-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-who is your ISP (internet service provider) and what is the make and model of your router
-steps to reproduce the issue you are seeing
-are you able to connect your Roku device to an alternate wireless network, such as a mobile hotspot

With more detailed information, we will be able to assist you further.


Danny R.
Roku Community Moderator
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Re: Roku can't connect to the internet

all my devices at home are connecting fine to Wifi except my Roku Express. I've restarted my router and device and still nothing. I'm sure its hacked. it says error 014.30 and says "for more help, visit go.roku.com/wireless" fake support site

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Community Streaming Expert

Re: Roku can't connect to the internet


That link (go.roku.com/wirelessis a valid link for Roku support, just have to make sure you type it in correctly or you may actually be taken to such scam/pay help sites counting on people mistyping/misreading link.

The above link will most likely redirect you to the new location of Roku support article regarding network connections. (https://support.roku.com/article/115015760328)

If you post more detail about your issue, error codes being seen, including Roku model number, router model number, and ISP (internet provider), perhaps can provide some troublehooting steps to get you connected again if the above articles don't help you.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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