For the first time ever, I am switching over to wireless because of the new setup in my new house. Problem is, my Roku refuses to connect to the network (error code 014). I can see the network, but it won't connect. I even did a hard reset, but now I'm stuck at the setup screen. I have that Comcast modem/router all in one. Can anyone help me try and figure this out?
Your post implies you previously had a non-wireless connection, which would mean you have a model with an Ethernet jack. That, in turn, implies you have a model that supports both wifi bands, 2.4 GHz and 5 GHz, since the less expensive models with only 2.4 GHz don't have Ethernet jacks.
I can't help you specifically with a Comcast modem/router, but I can tell you Rokus will only connect to channels 1-11 in the 2.4 GHz band and channels 36-48 & 149-165 in the 5 GHz band. If your router is set to use channels outside these ranges, the Roku won't connect. The router may also be set to auto-select the channels it uses, and could be setting you, or switching you to, one the Roku can't use.
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well. If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X