Wi-Fi & connectivity

[criddle95]

I have 2 ONN Roku tvs that have connection to my internet. But my 3 TV's with Roku boxes will not connect to the internet at all. I have restarted and unplugged a bunch of times.  Please help

[renojim]

What are the model numbers of the devices that won't connect that show under Settings->System->About?  It's possible the onn TVs are using 5GHz and the other devices only support 2.4GHz Wi-Fi.  Some ISPs have been known to disable 2.4GHz on their customers routers without them knowing.

In addition, who is your ISP (Internet service provider)?

[criddle95]

Model number. C3388E369642.   C43857149872. C33849511115. Internet Xfinity. These are the model numbers I think. They were the only once on the boxes.  

[makaiguy]

@criddle95-

Those look like individual unit serial numbers.  As @renojim advised, you can find the Roku model and model number of each unit via Roku menu path Settings > System > About.

There are a couple of network connection problems recently being reported that have been caused by updates to routers. These have primarily been reported with routers supplied by internet providers, but it's possible they could also occur with user-owned routers that have received updates.

• ROKU LOCATES NETWORK BUT CANNOT CONNECT
  Some router updates have changed the router's security setting from b/g/n to just g/n, causing some Roku models to lose their ability to connect to the network. The solution is to set the router's configuration back to using b/g/n security.
  
  
• ROKU CANNOT FIND LOCAL WIFI NETWORK
  Some routers (reported from Xfinity and Cox, but there may be others) have had their 2.4 GHz wifi band turned off, leaving only the 5 GHz band operational. Devices with single band wifi radios, notably Roku Express and Premiere models (but not Express 4K models) as well as many other single band devices can not even see the 5 GHz band. The solution is to reconfigure the router and turn the 2.4 GHz band back on.
  
  If this problem was not caused by a router update deactivating the 2.4 GHz band, often a restart of the router (even if other devices are still connecting) followed by a restart of the Roku via Settings > System > System restart (for Roku TV it's Settings > System > Power > Restart) will allow the connection to be reestablished.

If you need to make configuration changes on equipment supplied by your internet provider but you have no access to its settings, you may need to request your internet provider to make the changes for you.