Wi-Fi & connectivity

[P7]

My Roku box will not connect to my wifi and I've tried unplugging and restarting the Roku box and the WiFi box but to no avail and I have had it for 3 years now. What do I do? Thank you.

[RokuEuniceL]

Hi @P7,

A warm welcome here in the Roku Community!

We're glad to assist you with your problem connecting your Wi-Fi network to your Roku device. We'd like to know more about the issue that you're experiencing. Please provide us with more information.

• What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV; specify TV)
• Did you recently make any changes to your network or network provider?
• What error message or code are you getting after trying to connect to your network? (after putting in the network credentials)
• How far is your device from your network router?
• Do you have cellular data, so we can try connecting your device to your hotspot?

We will be waiting for your kind response.
Warm regards,
Eunice