Wi-Fi & connectivity

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Gorilla94
Level 7

Re: Roku Wireless not working with eero router since 2/13/2020

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Just spoke to a tech and recommended turning off the 5Ghz and let it connect to 2.4Ghz. In the Eero app go to settings- troubleshooting- my device won’t connect- my device is 2.4 Ghz only- temporarily pause 5Ghz for a bit then turn back on. Seems to currently be working, we will se if it lasts.

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Tyzcollier
Level 7

Re: Roku Wireless not working with eero router since 2/13/2020

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Thank you for mapping out the pathway  - I was having issues connecting my eero mesh and using your pathway to wipe out all network did the trick. Thank you for sharing

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