Wi-Fi & connectivity

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Martin2
Level 7

Re: Roku Wireless not working with eero router since 2/13/2020

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I just installed Eero (12/20/2020). All of my devices automatically accepted the Eero wifi connection that I created, except my old Roku device on my old tv. (I'm old.) When I check the wifi connection on Roku, the wifi connection is listed as the one from my service provider. The only issue I have with the tv remaining on the old wifi connection is that when I stream certain TuneIn stations, they die away and reboot -- sometimes they return, sometimes I have to manually reboot. Is it worthwhile, smart, and/or a good idea to try to switch the tv to the Eero wifi connection?

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KcLabMom03
Level 7

Re: Roku Wireless not working with eero router since 2/13/2020

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I just replaced my old router with the Eero Pro 6 this weekend. Speeds are fast and internet works great, but three different TVs on Roku Streaming Stick+ have started buffering frequently. I spoke to Spectrum internet customer service, who had me try watching live TV on the spectrum app on my phone. The app on my phone worked fine while my TV with Roku was buffering -- and both get their signal from the same nearby Eero hub. We tried resetting our Roku, as the Spectrum rep and support article recommend, but it has not reduced the frequent buffering. This sounds like a Roku update is needed to keep up with mesh technology.

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g4nguly
Level 7

Re: Roku Wireless not working with eero router since 2/13/2020

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I recently set up a new eero mesh and the only device having problems was my Roku stick.  Same symptoms as described here; sometimes worked fine, other times buffering every few minutes and showing low KB download speed.  Since I used the same SSID and password for the eero mesh as I originally had on my previous WiFi router I wiped all network settings on my Roku stick (settings->system->advanced system settings->network connection reset->reset connection) and set up WiFi again after it restarted.  So far, 2 days in, I have not experienced the buffering on the Roku stick again.

Alex_I_Am
Level 7

Re: Roku Wireless not working with eero router since 2/13/2020

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I have an Arris SBG10 Surfboard and both my Roku TV stopped working. I just ordered the SB8200 to see if that helps based on your response. If it does TY in advance.

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KNinAZ
Level 7

Re: Roku Wireless not working with eero router since 2/13/2020

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I had this problem and connected Roku to my mobile hotspot. It worked and ran some updates. I then switched back to WiFi and everything worked normally again. 

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Winke
Level 8

Re: Roku Wireless not working with eero router since 2/13/2020

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All three of my Roku have gone dead since I got Oxio eero.  I’ve ripped out all the old cables in this condo I just bought expecting wifi to BE wifi, but info says I may have to cable up again directly to the system?!?  Any suggestions?

RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Wireless not working with eero router since 2/13/2020

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@Winke

Thanks for the post.

What specific Roku model devices are you using to try to connect to your wireless network? Do you know what frequency you have set on your new router?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Fromefield
Level 7

Re: Roku Wireless not working with eero router since 2/13/2020

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Tried linking to guest network but both rocky boxes  have dropped out of connectivity to eero - all happened in last three days 

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Fromefield
Level 7

Re: Roku Wireless not working with eero router since 2/13/2020

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Just updated to latest eero 6.5.1 software and boxes connecting again 

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gbhack70
Level 7

Re: Roku Wireless not working with eero router since 2/13/2020

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This resetting of the network solved the connection problem on my Roku TV.

Thank you   g4nguly

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