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Roku Ultra keeps turning on

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Hello!

 

Just bought my first Roku (Roku Ultra box w/ remote)! Loving it except that it turns itself on after I turn it off. It doesn’t turn on the tv. Just the Roku box. Any ideas how to fix it? I’ve tried restarting it as well as unplugging it/plugging it back in. 

Any help would be appreciated!

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1 Solution

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renojim
Community Streaming Expert

Re: Roku Ultra keeps turning on

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Roku devices never really turn off.  That power button on the remote is strictly for the TV.  There is a "power saving" option under Settings->System->Power that honestly doesn't save all that much power and seems to be more trouble than it's worth.  The light on the front is supposed to turn off when the screensaver activates or it enters "power saving" mode, but I'd say the light is pretty unreliable.  There's been plenty of complaints similar to yours since that "power saving" option was added not too long ago.  As long as it's not turning on the TV or presenting some other issue, you'd be better off forgetting about it than waiting for Roku to get it figured out.

Roku Community Streaming Expert

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2 REPLIES 2
renojim
Community Streaming Expert

Re: Roku Ultra keeps turning on

Jump to solution

Roku devices never really turn off.  That power button on the remote is strictly for the TV.  There is a "power saving" option under Settings->System->Power that honestly doesn't save all that much power and seems to be more trouble than it's worth.  The light on the front is supposed to turn off when the screensaver activates or it enters "power saving" mode, but I'd say the light is pretty unreliable.  There's been plenty of complaints similar to yours since that "power saving" option was added not too long ago.  As long as it's not turning on the TV or presenting some other issue, you'd be better off forgetting about it than waiting for Roku to get it figured out.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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Re: Roku Ultra keeps turning on

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Thank you, renojim! What a super helpful response. I’ll consider this problem “solved”! 👍

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