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Richie2x4
Newbie
a month ago

Roku Ultra (2024) won’t connect to 5G

Just purchased a new Roku Ultra (2/22/25) and the device won’t connect to my 5G internet connection. Using a Cox Gateway Modem, and my older Roku 4K streaming stick was about to connect to the 5G connection perfectly. Anyone know how to get the Roku Ultra to connect to a 5G connection? #Rokuultra 

#5G #Internetconnectionissues #2024 #RokuUltra2024

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AvsGunnar
Community Streaming Expert
4 weeks ago

Re: Roku Ultra (2024) won’t connect to 5G

@Richie2x4 

A little unclear as to your question.

Are you still using your Cox gateway (traditional dual band 2.4ghz and 5ghz modem/router) or have you switched to a newer 5G Home Internet Gateway (ie. Verizon, Tmobile, etc)?

What is the model number of both the Roku device (from Settings/System/About) and what is the model number of the Gateway you are currently using?

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, 4802, 4850, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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