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Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Rzvital
Reel Rookie
‎01-08-2022 08:43 AM

Roku TV not connecting to the internet even though it says connected

Some help my fix this!!!!!! I’ve done everything 

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AvsGunnar
Community Streaming Expert
‎01-08-2022 11:45 AM

Re: Roku TV not connecting to the internet even though it says connected

@Rzvital 

Navigate to Settings..System..About [press OK].  Are you seeing an IP address and a Wireless MAC address?

Navigate to Settings..System..Advanced System Settings..Network Connection Reset..Reset Connection.

Then restart your router.

If the above does not work, post some more details about issue, error codes seen on screen, your router model number, and your ISP (internet provider).

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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