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Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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aogonzales15
Newbie
‎02-02-2022 12:46 PM

Roku TV can’t find a wireless network

I bought a brand new Roku TV, started with the set up but it can’t find a wireless network. Any suggestions? I have already tried resetting the router and the tv. I have another Roku TV that connected just fine. 

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atc98092
Community Streaming Expert
‎02-02-2022 01:10 PM

Re: Roku TV can’t find a wireless network

Does it see any WiFi networks, or is it not showing any? Can you turn on a hotspot on your phone and see if it sees that one?

If it can't find any WiFi, and your network is working on a different Roku device, odds are the TV is defective. It can happen with any electronic device. I had a defective Insignia Roku TV that was stuck in a setup loop. Returned it to Best Buy and got a different one (same model), and it's been working fine for over 5 years. 

If it was seeing other networks, I would have some different suggestions, but the fact another Roku TV is currently connected to the same network pretty much eliminates a networking issue.

Dan

Roku Community Streaming Expert

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