Wi-Fi & connectivity

[sutton7]

Turned on my TV and in the top right hand corner it said “not connected” so i went to go connect my TV and it is not connecting even tho i have excellent signal. When it is loading a box will pop up with “wireless” and “internet” in it and both of them with have red x’s. My tv has done this MANY times before and im honestly frustrated with it. 

I tried restarting it, and restarting the network, unplugging it, unplugged my router and my tv is as close as it can get to my router. About to just get a new tv 

[AvsGunnar]

@sutton7 

First thing to do is check the hardware of the RokuTV.  From the Home Screen, go to Settings/Network/About and see if you have a MAC address listed. If your MAC address (not your IP address) is all zeros 00:00:00:00:00:00, then indicates a problem with the network card/wifi module in the RokuTV.  If your MAC address is fine, then try connecting to a mobile hotpot if available to you.  If able to connect to a mobile hotspot, then wireless capability is working fine and the issue is likely your network setup.  A further test would be to connect your RokuTV via ethernet cable if your RokuTV is so equipped.  Thus, if hotspot and ethernet work for you, then just need to tinker with network settings to make sure optimized/compatible with Roku devices. (wifi connection).

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Feel free to post back with RokuTV model number, router model number, and ISP (internet service provider) and hopefully can tailor/narrow down some suggestions for you.

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In the alternative, you may try experimenting with the Fast Start setting of the RokuTV.  Some find keeping Fast enabled minimizes network disconnects, while the opposite is true for others.  (when Fast Start is enabled, it may not detect a network disruption and requires a system restart to reconnect).  The Fast Start feature is located under Settings/System/Power/Fast TV Start/[Enable] or [Disable].