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skeefiez11
Binge Watcher
‎09-15-2021 02:11 PM

Roku Support for Streaming Stick + is no longer "seeing" 5g Wifi Network

Hello.  Currently my Roku Streaming Stick + is no longer "seeing" my 5g Wifi Network.  It used to when I first got this SS+ several months ago, but now for some reason it only sees my Verizon 2.4g and "guest" wifi networks but not 5g even though I do multiple "scans" for different wifi networks.  The SS+ is literally 25 feet away from my 1ghz router and my other devices like my iPhone and other media DO see the 5g network (and I am using it for my iPhone)..

Can someone please offer an explanation what is going on and why no matter what I try (yes I rebooted my router several times but again other devices CAN see the 5g..) even rebooting the SS+, removing from power and reconnecting, no updates available, etc., I still cannot see the 5g network.

Please help!

Thank you

MJ

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renojim
Community Streaming Expert
‎09-16-2021 11:30 AM

Re: Roku Support for Streaming Stick + is no longer "seeing" 5g Wifi Network

Go into your router's settings and take the 5GHz channel off of "Auto".  Choose a channel below 50 or above 150.

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skeefiez11
Binge Watcher
‎09-16-2021 07:59 PM

Re: Roku Support for Streaming Stick + is no longer "seeing" 5g Wifi Network

@renojim wrote:

Go into your router's settings and take the 5GHz channel off of "Auto".  Choose a channel below 50 or above 150.

Hi and thanks for replying.  this is what I see for 5G channels.  See below screenshot.  So you are saying for 5G1 change it from Ch. 100 (Auto) to 49 or 151?? Thanks!!

router5g2.JPG

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renojim
Community Streaming Expert
‎09-16-2021 10:06 PM

Re: Roku Support for Streaming Stick + is no longer "seeing" 5g Wifi Network

Yep!  It doesn't have to be 49 or 151, just any one below or above those.

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skeefiez11
Binge Watcher
‎09-18-2021 08:35 AM

Re: Roku Support for Streaming Stick + is no longer "seeing" 5g Wifi Network

@renojim wrote:

Yep!  It doesn't have to be 49 or 151, just any one below or above those.

hi!  will try that.  just wondering why there are 2 5gs listed. there never used to be.. maybe that is having an impact?

 

Thanks!

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skeefiez11
Binge Watcher
‎09-20-2021 08:28 AM

Re: Roku Support for Streaming Stick + is no longer "seeing" 5g Wifi Network

fixed my issue where i saw that the SSID for the 2.4Ghz and SSID for the 5Ghz 2 were the same, so I assume that was causing a conflict and having the 2.4Ghz superseding/bypassing the 5g network..  Once I changed the 5ghz 2 SSID to a more unique name, I was able to see both the 2.4 and 5G networks in the Roku SS+ listing of available networks..  Weird but I think that was due to the recent FW upgrade by Verizon Fios which created the tri-band 2.4g, 5g1 and 5g2 wifi networks which would cause an issue if someone (like me) turns off / disables their SON..

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