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Ken2112
Reel Rookie
‎02-23-2022 01:51 AM

Roku Stick 4 K loses connection and disconnects my internet

I have a Roku Streaming Stick 4K that keeps losing connection and knocking out my internet connection to all my devices. The stick is connected to a Samsung One Connect box as my Samsung smart TV does not have an HDMI port on it. It worked fine for a day or two and then started buffering and disconnecting my internet. I have replaced the stick and I am still having the same issue. When I unplug the stick I have no issues with my internet so I know it's not the modem/router.  I have tried resetting the stick to no avail. Has anyone else experienced this issue and, if so, how do I solve it? 

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DBDukes
Community Streaming Expert
‎02-23-2022 03:30 AM

Re: Roku Stick 4 K loses connection and disconnects my internet

@Ken2112 

I've never used the Samsung One Connect device, so I have no first-hand experience with a setup such as yours.

From what I can tell, the Samsung One Connect box may actually be the TV part of the setup, with the tuner and everything in it, and what you're calling the TV is simply a separate video monitor that's connected, either wired or wirelessly, to the Samsung One Connect. Is my understanding correct? Is it close?

It may be that the Roku is causing the issue. Do you have another TV? One with an HDMI port? If so, can you check it there?

You've used a second Roku device you said, so that would indicate it's not the Roku. However, it could be the Roku and bad luck (two bad Roku devices). There may be a problem with the Samsung One Connect box that the Roku is aggravating and causing network interference.

If you have a second TV, power down the Samsung setup, connect the Roku to the other TV, and see if the problem still happens.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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Ken2112
Reel Rookie
‎02-23-2022 02:21 PM

Re: Roku Stick 4 K loses connection and disconnects my internet

Actually, the One Connect is a multiport box that connects to the TV. It so you can plug all your external devices to (PlayStation, DVD player, etc.). I do not have a second TV to connect the Roku stick to, however, I am starting to believe you are correct that it is something with the One Connect box. The only problem is Samsung does not sell the One Connect box by itself. I would need to buy a new TV or try to find a compatible multiport box. I appreciate your input! 

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