Wi-Fi & connectivity

[moosanyc]

Hello, I have a Roku Soundbar device and it has had issue connecting with wifi before and I do not remember how It was resolved. I went through all possible fixes on both device and network side, but It's still not resolved.

I have been using a Roku Ultra device in mean time.

Is there any support that can be given to me? I want to know if this issue can be resolved under warranty or if I can get my device replaced. I purchased the device directly from Roku and have I registered under my email on this account. 

If there's no resolving the issue of connectivity to network, can I still use the device for only sound bar?

Thanks

-  Moosa.  

[AvsGunnar]

@moosanyc 

Go to Settings/System/About and look at model of your Roku Streambar/Soundbar

If you have the 9101, possible that your network is using DFS channels (52-140) which this model does not support. https://support.roku.com/article/21332729601687

Try disabling DFS in your router, if applicable and see if that helps resolve issue.

Post back the Roku model number, your router model number, and any network settings you are using.  Also include any error message numbers you are seeing while connecting.

Have you tried using a mobile hotspot for connection (if available to you)?