Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Roku Premiere not connecting to WiFi

I’ve had my Roku Premiere for about 5 months and it all of a sudden stopped connecting to my WiFi. All of my other devices are still connected just fine. The Roku seems to recognize the network but will not connect when I type in the password which I have not changed. I went out and bought a new one because I thought mine was defective but the same thing is happening with the new one. I’ve tried unplugging both the router and the Roku and restarting both and also did a factory reset on the old Roku but still nothing. Suggestions?

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Community Streaming Expert

Re: Roku Premiere not connecting to WiFi

Here's what has worked for me.

  • Restart your router (even if other devices have no problem finding and connecting). Sometimes that's all it takes, if not keep going.
  • Restart the Roku to clear its memory via Settings > System > System restart (for a Roku TV it's Settings > System > Power > System restart). Again sometimes that's all it takes, if not keep going.
  • Find and connect to your network via Settings> Network > Set up connection

If that doesn't fix it, try disconnecting the power to your Roku for a few seconds.  When it comes back up, see if you then can set up the network connection.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

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