Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Roku Premiere 3920X won't connect to WiFi?

I have a Roku Premiere 3920X that has recently stopped being able to locate WiFi networks. I have read through the forums trying to find a solution, but haven't found anything that has solved the issue.

Here are the steps I have taken:

1. Unplugged the Roku.

2. Unplugged the router.

3. Moved the Roku directly next to the router.

4. Factory reset.

5. Verified the 2.4GHz band is active. B/G/N mode is activated.

6. Tried mobile hotspot from my laptop. My phone picked up the network along with several networks from neighboring houses. Still no networks are showing on the Roku Premiere.

Thanks in advance for your help.

0 Kudos

Re: [OS 10.5] 3920 device issue

Model 3920x exhibits same problems; no channels work. Wants internet connection but home page shows it is connected. Have rebooted Wi-Fi and roku several times. 

0 Kudos
Community Streaming Expert

Re: Roku Premiere 3920X won't connect to WiFi?

If no networks show up your 3920, like mine and many others, is probably toast.  As a last ditch effort try a factory reset - find the pinhole reset button and using a paperclip or something similar press and hold the button for no less than 30 seconds with the power connected.  If that doesn't work and it's less than a year old research a warranty replacement.  If it's older than that, smash it with a hammer.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos